Refund Policy

1. Our Commitment to Customer Satisfaction

At Hoyst, we're committed to providing exceptional value through our Notion-to-blog platform. We want you to be completely satisfied with your subscription and the transformation of your Notion workspace into a high-performance blog and newsletter.

This Refund Policy explains the circumstances under which refunds may be requested and processed for Hoyst services operated by PAGEFI LTD.

2. 30-Day Money-Back Guarantee

2.1 Eligibility Period

We offer a 30-day money-back guarantee for all new paid subscriptions (Creator and Professional plans). The 30-day period begins from the date of your initial payment.

2.2 What's Covered

The money-back guarantee covers:

• First-time subscriptions to Creator or Professional plans
• Monthly and annual subscription payments
• Upgrade fees when moving from a lower to higher tier plan

2.3 What's Not Covered

The following are not eligible for refunds:

• Free plan usage (no payment involved)
• Renewal payments after the initial 30-day period
• Custom development or consulting services
• Third-party services or integrations
• Domain registration fees (handled by third-party providers)

3. How to Request a Refund

3.1 Contact Process

To request a refund, please contact our support team within the 30-day eligibility period:

3.2 Required Information

Please include the following information in your refund request:

• Your account email address
• Subscription plan name (Creator or Professional)
• Date of original payment
• Reason for refund request (optional but helpful)
• Any feedback to help us improve our service

3.3 Verification Process

We may ask for additional verification to process your refund, such as confirming your identity or providing transaction details. This helps protect against fraudulent refund requests.

4. Refund Processing

4.1 Processing Time

Once approved, refunds are typically processed within:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days

4.2 Refund Method

Refunds will be issued to the original payment method used for the subscription. We cannot process refunds to different payment methods or accounts.

4.3 Partial Refunds

For annual subscriptions, if you request a refund after using the service for part of the billing period, we may offer a prorated refund based on the unused portion of your subscription.

4.4 Account Access

Upon processing a refund, your paid subscription will be cancelled and your account will revert to the free plan. Your published blog will remain accessible, but premium features will be disabled.

5. Special Circumstances

5.1 Technical Issues

If you experience significant technical issues that prevent you from using our service, we may extend the refund eligibility period while we work to resolve the problem.

5.2 Billing Errors

If you believe you've been charged in error, please contact us immediately. We will investigate and correct any billing mistakes promptly.

5.3 Exceptional Cases

In exceptional circumstances (such as serious illness, financial hardship, or other extenuating factors), we may consider refund requests outside the standard 30-day window on a case-by-case basis.

6. Cancellation vs. Refund

Please note the difference between cancellation and refund:

• Cancellation: Stops future billing but allows you to use paid features until the end of your current billing period
• Refund: Returns your payment and immediately reverts your account to the free plan

You can cancel your subscription at any time through your account settings without requesting a refund.

7. Dispute Resolution

If you're not satisfied with our refund decision, you may:

• Request to speak with a senior member of our support team
• Escalate the matter to our management team
• Contact your payment provider to dispute the charge

We're committed to finding fair solutions and will work with you to resolve any concerns.

8. Contact Information

For refund requests or questions about this policy, please contact us:

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last modified" date.

Continued use of our service after any changes constitutes acceptance of the updated policy.